Privacy Policy

Last Updated: 12/09/2024

Daisy’s Garden Supplies Pty Ltd is dedicated to safeguarding your personal information and adhering to the Privacy Act 1988 (Cth) (Privacy Act) as well as other relevant privacy laws and regulations.

This Privacy Policy (Policy) outlines how we collect, store, use, and share your personal information, and the measures we take to ensure its quality and security.

What is Personal Information and Why Do We Collect It?

Personal Information refers to data or opinions that can identify an individual. This includes details such as names, addresses, email addresses, and phone and fax numbers.

We collect Personal Information in various ways, including when you:

• Communicate with us by phone
• Visit us in person
• Interact with us online
• Participate in surveys or questionnaires
• Attend an event hosted by Daisy’s Garden Supplies Pty Ltd
• Subscribe to our mailing list
• Apply for a role with us, whether as an employee, contractor, or volunteer
• Additionally, we gather information from websites, media, publications, publicly available sources, cookies, and third parties. We cannot guarantee the practices or policies of external sites or third parties.

The primary reasons for collecting your Personal Information are to deliver our services, provide information to clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary reason, provided that you would reasonably expect such use or disclosure. You can opt out of our mailing or marketing lists at any time by contacting us in writing.

When collecting Personal Information, we will explain, where appropriate and feasible, the reasons for its collection and how it will be used.

Sensitive Information

Under the Privacy Act, Sensitive Information includes details about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, union or professional body membership, criminal record, or health information.

We will use Sensitive Information only:

• For the primary purpose for which it was collected
• For a secondary purpose directly related to the primary purpose
• With your consent, or where required or permitted by law

Third Parties

Whenever practical, we will collect Personal Information directly from you. However, there may be instances where we receive information from third parties. In such cases, we will take reasonable measures to ensure you are aware of the information provided by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in various situations, including:

• To third parties with your consent
• Where required or permitted by law

Security of Personal Information

We store your Personal Information in a way that protects it from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for its original purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be kept in client files for a minimum of 7 years.

Access to Your Personal Information

You have the right to access and update your Personal Information, subject to certain exceptions. To request access, please contact us in writing. While we do not charge a fee for access requests, we may levy an administrative fee for providing copies of your Personal Information.

To protect your Personal Information, we may ask for identification before releasing the requested data.

Maintaining the Quality of Your Personal Information

We strive to keep your Personal Information accurate, complete, and current. If you find any information we hold is outdated or incorrect, please inform us promptly so we can update our records and continue to offer high-quality services.

Policy Updates

This Policy may be updated periodically and will be available on our website.

Privacy Policy Complaints and Enquiries

For any questions or complaints regarding our Privacy Policy, please contact us.